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  • User eligibility: You must be 18 years of age or older to use the website.
  • Truthful information: You are responsible for all your account activity and must provide truthful and accurate information. The platform can suspend your account if you provide any false or incomplete information.
  • Prohibited conduct: You are not allowed to engage in harmful, obscene, or defamatory behaviour or post content that is illegal, harassing, or invasive of another’s privacy.
  • Website usage: You must not use any automated device, software, or manual process to interfere with the platform’s proper functioning or its navigation.
  • No impersonation: You are not allowed to impersonate any other individual or entity.
  • No negative comments: You must not make any negative or defamatory statements about Flipkart or its sellers. 
  • Payment methods: Flipkart accepts credit cards from Visa, MasterCard, and American Express, as well as Cash on Delivery (C-o-D).
  • C-o-D limits: For C-o-D, the maximum order value is ₹50,000 and is strictly a cash-only payment method. Gift cards or store credit cannot be used for C-o-D payments.
  • Payment disputes: If there’s a technical issue or typographical error affecting a product’s price, the seller can cancel the order. 
Rules for orders, returns, and cancellation
  • Returns window: You can raise a return, replacement, or exchange request within 10 days of receiving the product. For certain categories like furniture or large appliances, this window may vary.
  • Product condition: To be eligible for a return, the product must be correct, complete, and in unused, undamaged, and original condition with all original packaging, tags, and accessories.
  • Open box delivery: During an “open box” delivery, if you find a damaged or wrong product, a refund or replacement will be initiated immediately. However, if you accept the delivery, you cannot request a return later, except for manufacturing defects.
  • Non-returnable products: Some products, including blank media, CDs/DVDs, ink toners, and Apple brand products, are not eligible for returns.
  • Cancellation policy: You can cancel an order for free within a specific timeframe after placing it. A cancellation fee may be charged if you cancel after this window.
  • Refunds: For cash-on-delivery orders in an open box delivery, cash is refunded on the spot if the product is rejected. 
General terms
  • Transaction platform: Flipkart acts only as a platform for buyers and sellers to interact. It does not take possession of products and is not responsible for any breach of contract between the buyer and seller.
  • Warranty: Any assistance for device-related issues is subject to the brand’s warranty guidelines and service policies.
  • Privacy policy: Flipkart uses security safeguards to protect your personal information but reminds users that no internet data transmission is completely secure.
  • Users must be 18 years or older to use the platform.
  • You are responsible for all your activities and information on the platform.
  • Flipkart can suspend or block accounts that provide untrue or inaccurate information.
  • You must not interfere with the proper working of the website or attempt to gain unauthorized access.
  • You must not post content that is harmful, harassing, defamatory, or obscene.
  • Users are prohibited from making negative or denigrating comments about Flipkart or its sellers. 
  • Users must be 18 years or older to use the platform.
  • You are responsible for all your activities and information on the platform.
  • Flipkart can suspend or block accounts that provide untrue or inaccurate information.
  • You must not interfere with the proper working of the website or attempt to gain unauthorized access.
  • You must not post content that is harmful, harassing, defamatory, or obscene.
  • Users are prohibited from making negative or denigrating comments about Flipkart or its sellers. 

Flipkart’s most significant recent policy changes include a new settlement-based pricing model for sellers, where they set a “bank settlement price” and Flipkart determines the final listing price, and the introduction of Open Box Delivery (OBD) for select products to allow customers to inspect and confirm their order’s condition before accepting it. The company also continues to refine its return and exchange policies, with specific timelines and conditions varying by product category, and offers the Flipkart Black subscription for added shopping, entertainment, and travel benefits. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

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